How we collect, use, and protect your personal information.
Gray's Precision Plumbing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our plumbing services, including our SMS/text messaging program.
We use the information we collect to:
If you provide your mobile phone number and consent to receive text messages, we may send you appointment reminders, service updates, scheduling confirmations, estimates, promotions, and follow-up messages related to your plumbing needs.
For full SMS program details, please review our Terms of Service.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records may be kept for up to seven (7) years for warranty and legal purposes. You may request deletion of your information at any time by contacting us.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
You have the right to:
To exercise any of these rights, contact us at the information below.
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Our website may contain links to third-party websites (such as Google Reviews, Facebook, or LinkedIn). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us: