Gray's Precision Plumbing

Gray's Precision Plumbing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our plumbing services, including our SMS/text messaging program.

1. Information We Collect

Information You Provide Directly

• Contact information — name, address, phone number, and email address when you request a quote, schedule service, or contact us
• Service details — descriptions of plumbing issues, property information, and service history
• Mobile phone number — if you opt in to receive SMS communications from us
• Payment information — processed securely and not stored by us

Information Collected Automatically

• Browser type, device type, and operating system
• Pages visited and time spent on our website
• IP address and general geographic location
• Referring website or source

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and perform plumbing services
• Send appointment reminders, service updates, and invoices
• Respond to your questions and customer support requests
• Send SMS messages if you have opted in to our text messaging program
• Improve our website and services
• Comply with legal obligations

3. SMS / Text Messaging

If you provide your mobile phone number and consent to receive text messages, we may send you appointment reminders, service updates, scheduling confirmations, estimates, promotions, and follow-up messages related to your plumbing needs.

• Opt-out: Reply STOP to any message at any time to unsubscribe.
• Help: Reply HELP or call us at (440) 723-8850.
• Message & data rates may apply per your carrier's plan.
• We do not share your phone number with third parties for their marketing purposes.

For full SMS program details, please review our Terms of Service.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — third-party vendors who assist us in operating our website, processing payments, or delivering SMS messages, bound by confidentiality agreements
• Legal requirements — when required by law, court order, or governmental authority
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records may be kept for up to seven (7) years for warranty and legal purposes. You may request deletion of your information at any time by contacting us.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of SMS communications at any time by replying STOP
• Opt out of marketing emails by following the unsubscribe link or contacting us

To exercise any of these rights, contact us at the information below.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Reviews, Facebook, or LinkedIn). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us: